🏷️ SECTION 1: ORDERS & MARKETPLACES
For the fastest processing, we kindly request that you initiate your return or exchange directly through the platform where you made the purchase (Amazon or TikTok Shop). However, your satisfaction is our top priority! If you encounter any issues or are not fully satisfied with the resolution provided by the platform, please reach out to us here, and we will do everything we can to make it right.
It depends on your order status:
If your order has not shipped yet: Simply request a refund directly, and you can place a new order with the correct items or shipping address.
If your order has already been shipped: We are unable to cancel or modify it in transit. However, once you receive the package, you are more than welcome to apply for a return or exchange.
Once your order ships, a confirmation email containing your tracking number will be sent to you automatically. You can use this number to check your shipment's progress on our website or the carrier's portal. For Amazon or TikTok Shop orders, please track via their respective order history pages.
📐 SECTION 2: SIZING & FABRIC CARE
To ensure the perfect studio-to-street fit, please strictly follow the specific Size Chart provided on each product page. If your measurements fall between two sizes (in-between sizes), we highly recommend sizing up for a more comfortable fit.
To preserve the shape, compression, and buttery-soft feel of our technical fabrics, we recommend machine washing cold with like colors, on a gentle cycle. Turn your gear inside out before washing, and avoid using fabric softeners or bleach. For best results, hang dry or tumble dry on low. Do not iron or dry clean.
Yes! All INNOMINT activewear is crafted with high-density, multi-way stretch fibers designed to provide maximum coverage. Our light colors are rigorously tested to ensure they are fully squat-proof and non-sheer, allowing you to move with total confidence from the studio to the street.
✈️ SECTION 3: SHIPPING & DELIVERY
We offer standard shipping across the United States. Shipping typically takes 3 to 5 business days, depending on your specific location. We are pleased to provide Free Standard Shipping on all orders over $150. For orders under $150, shipping rates will be calculated at checkout based on your delivery address.
Currently, we only ship within the United States. However, expanding globally is on our horizon! Our team is actively working hard to open shipping channels to the European market soon. Stay tuned for international shipping updates!
🔄 SECTION 4: RETURNS & EXCHANGES
We want you to love your gear! We offer a 30-day hassle-free return window from the date you receive your package. To be eligible for a full refund, items must be in their original condition: unworn, unwashed, free of stains or odors, and with all original tags attached. Please note that we stand behind our quality—any items with manufacturing defects or non-human damages are fully eligible for a refund or replacement.
For returns due to quality issues or incorrect items sent by us, we will provide a complimentary prepaid return label. For standard 30-day change-of-mind returns or size exchanges, a flat-rate return shipping fee will be deducted from your final refund, or customers may choose to ship using their preferred carrier.
💳 SECTION 5: PAYMENTS & PROMOS
We accept all major Credit Cards (including Visa, Mastercard, American Express, and Discover) as well as PayPal for a secure and seamless checkout experience.
Our system allows only one promotional discount code per order. Discount codes cannot be combined or stacked with other active promo offers unless specifically stated during a special brand event.
🤝 SECTION 6: AFFILIATE & COLLABORATIONS
Yes, we do! We love partnering with creators, influencers, and fitness enthusiasts. If you love our brand and want to share it with your audience, you can join our Amazon Affiliate Program. We offer a competitive standard commission rate of 10% to 12% on qualifying sales.
We are always open to exciting new collaborations! For all partnership requests, PR inquiries, or to join our affiliate network, please send an email to our marketing team at [innomint_official@163.com] Please include your social media handles or media kit, and we will get back to you if it’s a good fit!