Privacy policy

Last Updated: October 21, 2026

1. Introduction

Welcome to INNOMINT ("INNOMINT," "we," "us," or "our"). We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit theinnomint.com, browse our products, make a purchase, contact our customer service team, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services. Shopify and other service providers may process personal information as necessary to provide their services.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required, we will request it before carrying out the relevant processing.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and which services you use. Depending on the circumstances, the information may include the following categories:

A. Contact and Identifying Information

Name
Billing and shipping addresses
Email address
Telephone number
Other information you voluntarily provide when contacting us

B. Order and Commercial Information

Products purchased, viewed, added to your cart, or returned
Order numbers, purchase history, and transaction records
Shipping, delivery, refund, and customer service records
Information you provide regarding an order or product inquiry

C. Payment Information

Payments are processed through the payment methods and payment service providers available at checkout. Depending on the payment method, these providers may process payment card details, billing information, and transaction identifiers.

We may receive payment status, transaction references, and limited payment-related information needed to manage orders, refunds, accounting, and fraud prevention. We do not intentionally store full payment card numbers or security codes on our own systems unless expressly disclosed and handled through an appropriately authorized payment arrangement.

D. Device, Usage, and Technical Information

IP address and approximate location derived from your IP address
Browser type, device type, operating system, and language preferences
Pages visited, referring URLs, browsing activity, and interactions with our website
Cookie identifiers and similar online identifiers
Website performance, diagnostic, and security information

E. Marketing and Preference Information

Email marketing subscription status and communication preferences
Responses to promotions, surveys, or other marketing communications
Product interests and shopping preferences inferred from your interactions, where permitted by law

F. Sensitive Personal Information

We do not intentionally request sensitive personal information for ordinary shopping activities. If sensitive personal information is processed by us or our service providers, we will handle it in accordance with applicable law and use it only for permitted purposes.

3. How We Collect Personal Information

We may collect personal information through the following methods:

Directly from you: When you place an order, create an account, subscribe to marketing emails, complete a form, or contact us.
Automatically: Through cookies, pixels, server logs, and similar technologies when you browse or interact with our website, subject to applicable consent requirements.
Through Shopify and other service providers: When information is processed to operate our store, manage checkout, process payments, fulfill orders, provide customer support, or protect against fraud.
From third parties: Where permitted by law, we may receive information from payment providers, shipping carriers, analytics providers, advertising partners, or other services you use in connection with our store.

4. How We Use Personal Information

We may use personal information for the following purposes, as applicable:

To process payments, confirm orders, ship products, and manage returns or refunds.
To provide customer support and respond to questions, complaints, or requests.
To operate, maintain, troubleshoot, and improve our website, products, and shopping experience.
To remember your preferences and maintain shopping cart or checkout functionality.
To detect, investigate, and prevent fraud, security incidents, abuse, and unauthorized transactions.
To maintain business records, comply with tax and accounting obligations, and respond to lawful requests.
To send order-related and service communications.
To send promotional emails or other marketing communications where permitted by law and consistent with your preferences.
To measure the performance of marketing campaigns and understand how visitors interact with our website, where permitted.
To enforce our terms, protect our rights, and resolve disputes.

5. Cookies and Similar Technologies

We and certain service providers may use cookies, pixels, tags, and similar technologies to operate our website and, where permitted, analyze website usage and support advertising activities.

These technologies may be used for the following purposes:

Essential functionality: Supporting shopping carts, checkout, security, and other necessary website features.
Preferences: Remembering settings and choices.
Analytics: Understanding website traffic, performance, and visitor interactions.
Advertising: Measuring advertising effectiveness and, where enabled and permitted, helping deliver or personalize advertisements.

You may be able to manage cookies through our cookie banner, privacy preference tools, or your browser settings. Blocking certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may withdraw or change your consent through the privacy controls made available on our website.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy:

Shopify: To host and operate our online store and support checkout and related e-commerce services.
Payment providers: To process payments, refunds, and transaction-related activities.
Shipping and fulfillment providers: To deliver orders, track shipments, and manage returns.
Technology and customer support providers: To maintain our website, communicate with customers, and resolve technical issues.
Analytics providers: To help us understand website usage and improve our services.
Advertising and marketing partners: Where enabled and permitted, to measure campaigns, support advertising, or deliver relevant marketing.
Professional advisers: Such as legal, accounting, and compliance advisers where necessary.
Authorities and other parties: Where required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
Business transaction parties: In connection with an actual or proposed merger, acquisition, financing, restructuring, or sale of all or part of our business.

We do not disclose personal information to third parties except as described in this Policy, as authorized by you, or as otherwise permitted or required by law.

7. Sale, Sharing, and Targeted Advertising

INNOMINT does not sell personal information in exchange for money.

However, certain disclosures of personal information to advertising or analytics partners may be considered a "sale," "sharing," or processing for targeted advertising under some privacy laws, even when no money changes hands.

Where applicable law grants you the right to opt out of such activities, you may exercise that right through the privacy choices or opt-out mechanisms provided on our website, or by contacting us using the details in this Policy.

Where required, we will process recognized browser-based opt-out preference signals, including Global Privacy Control (GPC), in accordance with applicable law and the capabilities of our privacy systems.

To the extent required by law, we will not discriminate against you for exercising applicable privacy rights.

8. Email Marketing and Communications

If you subscribe to our marketing emails, we may use your email address to send product updates, promotions, news, and other marketing communications in accordance with applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping notifications, refund updates, and responses to your inquiries.

Where required by law, we will obtain consent before sending marketing communications.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including processing orders, providing customer service, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

The appropriate retention period depends on the type of information, the reason it was collected, applicable legal requirements, and whether the information is needed to establish or defend legal claims.

When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it in accordance with applicable law and our retention practices.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These safeguards may include access controls, service-provider security measures, and security features provided by Shopify and our other service providers.

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. You should also take reasonable steps to protect your account credentials and devices.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

Right to Know or Access: Request information about the personal information we collect, use, disclose, or otherwise process about you.
Right to Delete: Request deletion of personal information, subject to applicable exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
Right to Limit Certain Uses: Request limits on the use or disclosure of sensitive personal information where applicable.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.
Right to Appeal: Appeal certain decisions concerning a privacy request where required by applicable law.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

These rights are not absolute and may be subject to legal exceptions. The rights available to you depend on the privacy laws that apply to your circumstances.

12. How to Submit a Privacy Request

To submit a privacy request, please email us at innomintmkt@outlook.com with the subject line "Privacy Rights Request."

Please describe the request you wish to make and provide enough information for us to understand and process it. We may need to verify your identity before responding and may request additional information where legally permitted and reasonably necessary.

If an authorized agent submits a request on your behalf, we may require evidence of authorization and may need to verify your identity, as permitted by applicable law.

We will respond within the time period required by applicable law. Where a law permits an extension, we may extend the response period when reasonably necessary and will provide any required notice.

If we decline a request, we will explain the reason and provide any appeal process or other information required by applicable law.

13. Children's Privacy

Our website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 without any consent required by law.

If you believe a child has provided personal information to us in circumstances that require its removal, please contact us at innomintmkt@outlook.com. We will review the request and take appropriate steps as required by applicable law.

14. International Data Transfers and Third-Party Websites

INNOMINT and our service providers may process or store personal information in countries other than the country in which you reside. Privacy and data protection laws in those countries may differ from the laws where you live.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of third parties that we do not operate. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, service providers, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

INNOMINT Privacy Team
Email: innomintmkt@outlook.com
Website: https://theinnomint.com

Please include "Privacy Rights Request" in the subject line when submitting a privacy request.